NON-EMERGENCY PATIENT TRANSPORT SERVICE
BE A NEPTS PLANNER, DISPATCHER OR RADIO OPERATOR
Planners – are responsible for the allocation of patients travelling to and from Treatment Centres prior to the date of travel using the variety resources available. The planner allocates patients based on their needs. For example, patients who are wheelchair users will need to travel in a vehicle that has wheelchair access. There are numerous treatment centres and times of appointments that make this the ideal role for someone with a logical approach as well as being creative when solving problems.
Dispatchers are responsible for the monitoring the day – they will allocate patients to ambulance resources, remove patients from journeys if there are delays and make sure that the workload per resource is achievable. The team also provide updates for patients waiting for transport either to or from the Treatment Centres. The ideal person remains calm in all situations and is a creative problem solver.
Radio Operators are there to liaise with the operational crews. There are two mechanisms for communicating with the crews, by radio using the Tetra Airwave system and a PDA that can receive messages and act as a mobile phone as well.
These are some of the essential criteria you will need to be successful for these roles:
- Excellent communication skills, especially the ability to speak clearly over the telephone
- Customer Service experience
- Logical approach to problem solving
- Ability to be creative / innovative
- Telephone and general administration experience
- Experience in use of IT systems and ability to input data accurately
- Ability to work calmly especially when under pressure
- GCSE in English at grade C or higher and GCSE Maths at grade D or higher (or equivalent qualifications)
- Modern Apprenticeship or NVQ 3 Customer Service or equivalent or willing to attain during first year.
- You must be over 18 to work between 10:00pm and 07:00am.
What is the package?
- Salary: Band 3 (plus Unsocial Hours (USH) in line with Section 2 of Agenda for Change)
- Hours: Full time: 37.5 hours per week (part-time hours may be available on completion of training). Bank (zero hours) agreements may be available
- Location: Bicester, Oxfordshire and Otterbourne, Hampshire
- Annual leave: Minimum 27 days plus statutory public holidays, pro rata for part-time staff
- Shift pattern: Various shift patterns depending on business requirements. You may be required to cover evenings, weekends and bank holidays