NON-EMERGENCY PATIENT TRANSPORT SERVICE
BE A PTS CALL HANDLER
The Contact Centre is a single point of access for a number of contracts that relate to the provision of non-emergency patient transport.
The Contact Centre receive telephone calls from a range of people, including patients, GP surgery staff, and other health care colleagues, and handles in excess of 250,000 calls per year. It is operational 24 hours a day, 7 days a week.
These are some of the essential criteria you will need to be successful in an entry level role within the Contact Centre; more detailed criteria are available in the Person Specification for the role:
- Excellent communication skills, especially the ability to speak clearly over the telephone
- Customer Service experience
- Telephone and general administration experience
- Experience in use of IT systems and ability to input data accurately
- Ability to work calmly especially when under pressure
- GCSE in English at grade C or higher and GCSE Maths at grade D or higher (or equivalent qualifications)
- Modern Apprenticeship or NVQ 2 Customer Service or equivalent or willing to attain
- You must be over 18 to work between 10:00pm and 07:00am.
*Plus we are now offering a generous recruitment and retention bonus for this role! (Terms and conditions apply)
- A £200 bonus will be paid once you successfully complete the 3-week initial classroom training.
- An extra £300 bonus will be paid when you’ve been successfully signed off after your coaching and mentoring period (roughly 3 months after the classroom training).
- A further £700 bonus will be paid when you’ve completed your probationary period (generally 6 months after coaching sign-off but in some circumstances this can be extended).
(The bonuses above are for full-time contracts and those on part-time contracts will receive a percentage of the maximum bonus e.g. for a 24 hour per week contract the first bonus would be £128. The second bonus would be £192. The final bonus would be £448).
What is the package?
- Salary: Band 2 (plus Unsocial Hours (USH) in line with Section 2 of Agenda for Change)
- Hours: Full time: 37.5 hours per week (part-time hours may be available on completion of training). Bank (zero hours) agreements may be available
- Location: Bicester, Oxfordshire, Otterbourne, Hampshire, Dorking, Surrey, Eastbourne, East Sussex & Worthing, West Sussex
- Annual leave: Minimum 27 days plus statutory public holidays, pro rata for part-time staff
- Shift pattern: Various shift patterns depending on business requirements. You may be required to cover evenings, weekends and bank holidays