BE AN NHS 111 HEALTH ADVISOR (CALL HANDLER)
As part of improving access to urgent care services for patients, SCAS operates the NHS 111 single point of access service. This enables patients to call a dedicated number 24/7 for health advice and information using a standard assessment process. The NHS 111 service operates 365 days a year and responds to callers over a 24-hour period.
Using NHS Pathways (a clinical assessment tool), the NHS 111 Health Advisor (Call Handler) will assess the needs of the caller and implement necessary action ranging from dispatching an ambulance to making a referral to the appropriate available service, or simply providing basic advice.
These are some of the essential criteria you will need to be successful in an entry level role within NHS 111, more detailed criteria are available in the Person Specification for the role:
- Excellent communication skills, especially the ability to speak clearly over the telephone
- Customer service experience
- Telephone and general administration experience
- Experience in use of IT systems and ability to input data accurately
- Ability to work calmly especially when under pressure
- GCSE English at grade C or higher and GCSE maths at grade D or higher (or equivalent qualifications)
- NVQ 2/3 Customer Services – or equivalent demonstrable experience
- Fast accurate typing skills (equivalent to at least 40 wpm)
- You must be over 18 to work between 10:00pm and 07:00am.
A £200 bonus will be paid once you successfully complete the 3-week initial classroom training.
An extra £300 bonus will be paid when you’ve been successfully signed off after your coaching and mentoring period (roughly 3 months after the classroom training).
A further £700 bonus will be paid when you’ve completed your probationary period (generally 6 months after coaching sign-off but in some circumstances this can be extended).
(The bonuses above are for full-time contracts and those on part-time contracts will receive a percentage of the maximum bonus e.g. for a 24 hour per week contract the first bonus would be £128. The second bonus would be £192. The final bonus would be £448).
What is the package?
- Salary: Band 3 (plus Unsocial Hours (USH) in line with Section 2 of Agenda for Change)
- Hours: Predominantly part-time with occasional full-time hours available
- Location: Bicester, Oxfordshire, Milton Keynes, Buckinghamshire & Otterbourne, Hampshire
- Annual leave: Minimum 27 days plus statutory public holidays, pro rata for part-time staff
- Shift pattern: Evenings, nights and weekends, various shifts